How to Read a Utility Meter

OVERVIEW;

The meter reading form has been designed to capture any manual meter reads that are required to be submitted to the Savills Energy team.

Please note: This form is not for use with automatic meter reads or recharges.  Recharges are to be added to the form at a later date.

Obtaining manual reads allows Savills Energy to:

1. Avoid estimated invoicing and therefore suppliers charging more or less energy than has been consumed;
2. Assist in the process of procuring the best value tariffs, tailored to the usage profile of a site;
3. Enable us to fulfil our regulatory obligations, such as ESG reporting.

The Meter Reading form can be completed and submitted via a tablet or mobile phone, in the same process as on a laptop/PC.

You can access to the Meter Reading form below;

Meter Read Hub

When following the link, a pop-up will appear informing you of the permissions
being requested. If you are happy to accept the permissions, click “Accept”.

Once you have accepted the permissions, you will be taken to the Hub dashboard (shown below).

To access the Meter Reading form and submit a meter reading, navigate to the “Meter Reading” box and click “Submit a Meter Reading”.

Then use this guidance document to help navigate you through the process of submitting a Meter Reading

COMPLETING THE FORM

1. Firstly, select the property from the drop-down menu by entering the property code/name.

2. Next select the utility meter you would like to enter a meter reading for e.g., electricity, water or gas Once you have selected the appropriate option, the form will automatically provide the details of the previously taken meter reading.

3. Enter the new reading, which will be shown on future forms as today’s date. Please note: the system will flag any abnormal values such as: values which appear to be 1.8x higher/lower than the previous reading, by displaying an error message. This will ask you to check and confirm whether these values are correct or not before continuing. The field will become highlighted red for you to review.

4. If you have entered the meter reading correctly but the error message states that it is too high/too low, you are able to override the error by ticking the box shown below. You must then enter a comment in the box provided, explaining why the reading is 1.8x greater/lower than the previous reading.

Please note: the comments box will only become a mandatory field if the acknowledgement box in blue has been ticked, to override the validation rules.

5. You will then need to upload an image of the meter reading to prove that the reading entered is correct, you can do this by clicking “Select files”.

6. When you have completed the form, you will see the below pop up box, asking you to confirm that the details you have entered are correct and that you wish to proceed. Click “Yes, submit” if you are happy with the information entered.

7. You will then see that the submission has been successful, you then have two
options:
• Click “Add another reading for same property”
• Click “New” to submit a new reading for a different property

THE HELP PAGE

1. At the bottom of the form, you will see that there is a “Help” button.

2. When clicked you will see a pop up “Help” bar (shown below). Here you will find information about manual meter readings, instructions on how to report an issue, as well as a button which will take you to instructions via Compass, on how to take a meter reading: “Open Meter Reading Guidance”.

If you have any further issues, you can contact us using our web form and our team can look into this for you.

Additional learning

• If you are experiencing any issues using this application, please register a query with the IT Support Team at https://cpma.savills.com/gateway/Cabinet/ContactPMIT
• If you do not have access to Compass (external contact) this will need to be requested via an email to [e-mail]